Frequently Asked Questions (FAQs)

1. What types of products does Chun Fat Company offer?

• Answer: Chun Fat Company specializes in a diverse range of Universal Food Ingredients, including gourmet sauces and pastes, premium grains and pulses, and international cooking kits. Our products are carefully sourced from around the world to offer high-quality, authentic culinary essentials.

2. Where are your products sourced from?

• Answer: Our products are sourced globally to ensure authenticity and quality. We work with trusted suppliers from various regions, including Southeast Asia, to bring you the finest ingredients and flavors from around the world.

3. Are your products available for purchase online?

• Answer: Yes, many of our products are available for purchase through our online store. You can visit our website to browse our catalog, place orders, and have products delivered directly to your doorstep.

4. Do you offer international shipping?

• Answer: Currently, we offer shipping primarily within Hong Kong and select regions in Asia. For international orders, please contact our customer service team to discuss shipping options and availability.

5. How should I store your products?

• Answer: Storage instructions vary by product. Generally, dry goods such as grains and pulses should be kept in a cool, dry place. Sauces and pastes should be stored in a cool, dry place and refrigerated after opening if specified on the packaging. Please refer to the individual product labels for specific storage recommendations.

6. Are your products suitable for special diets?

• Answer: We offer a variety of products that cater to different dietary needs, including vegetarian, vegan, and gluten-free options. Please check the product labels or descriptions for specific dietary information.

7. Can I find your products in local stores?

• Answer: Yes, our products are available in select local supermarkets and specialty stores throughout Hong Kong. For specific store locations, please contact us or check our store locator on the website.

8. How can I contact Chun Fat Company for customer support?

• Answer: You can reach our customer support team via email at admin@chunfat.info or by calling our customer service hotline at [insert phone number]. Our team is available to assist you with any questions or concerns you may have.

9. Do you offer bulk purchasing or wholesale options?

• Answer: Yes, we offer bulk purchasing and wholesale options for businesses and organizations. Please contact our sales team at admin@chunfat.info to discuss your requirements and receive more information.

10. What is your return and exchange policy?

• Answer: We strive to ensure customer satisfaction with our products. If you have any issues with your order, please contact us within 14 days of receiving your items. We will assist with returns or exchanges as per our policy. Please refer to our return policy on our website for detailed information.

11. Are there any new products or promotions available?

• Answer: We regularly update our product offerings and promotions. To stay informed about new arrivals and special offers, sign up for our newsletter or follow us on social media.

12. Do you provide recipes or cooking tips for your products?

• Answer: Yes, we offer a variety of recipes and cooking tips on our website and social media platforms. Our international cooking kits also come with easy-to-follow recipes to help you create delicious meals at home.

This FAQ section covers a range of common customer inquiries, providing clear and concise answers to help enhance the customer experience.